How to Choose a Systems Integrator

June 5th, 2020

Investing in an industrial automation system for the first time or upgrading an existing system is no light task. Properly selecting and vetting a systems integrator that is a good fit for both your company and project is one of the most important preliminary tasks; experience, expertise, staff capabilities and support are all crucial factors to consider. 

  1. Past work. Consider the type of projects the integrator has completed in the past as well as any application specialties. A good systems integrator should have a proven track record of this as well as references from successful projects. They should have experience in working with a broad range of products and applications, as well as have enough staff to handle all the various parts of a project. Knowing what brand the integrator commonly uses for components is important to ensure seamless integration. 
  2. Concept. A good systems integrator will be able to develop an innovative concept and present it to you in a way that makes the most sense for your business objectives and project goals. Assess their approach to automation: this should never be one-size-fits-all as they must take the time to fully understand your business as well as the unique aspects of each project. You should look for problem-solvers that are open to your requests and ideas, however be suspicious of over-promising.
  3. Sales support. Much of your project’s success depends upon the support and service you receive throughout. Choose an integrator that provides ongoing support and collaboration, from pre-sale throughout post-sale installation and maintenance. Getting the most out of a system rests in the small details.
  4. Long-term partnership fit. Look for an integrator that values collaboration and a long-term partnership over a quick sale. A good integrator is transparent, an effective communicator, and has clear expectations for all parties’ responsibilities. Are they invested in your long term success?
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